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Welcome to Room service essentials!

In this online course, you’ll discover why excellent room service is such a crucial element of the hotel experience. Learn about why people order room service, logistical best practices, overcoming common challenges, and much more.

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Instructor

Ben Kershaw

Ben Kershaw, a seasoned hotel manager with 15 years of experience, is known for his exceptional leadership, talent development, and passion for delivering outstanding guest service in both boutique and luxury hotel settings.

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